Shipping and Delivery Policy

We ship items out as soon as possible, but this will not always be the same day as you order. In general, please add 1-2 business days to allow for processing time. If we anticipate a longer lead time, we will contact you.

• USA: Orders are shipped via USPS priority mail from our fulfillment center in NY, USA.

• Canada: Orders are shipped via Fedex. No picks-up allowed.

Return Policy

If you are dissatisfied with your purchase, you can return it to the addresses below within 40 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within 4 business days of receipt of merchandise. Once we receive and inspect the product we will credit your account.  Prior to returning item(s) customer must contact us for a RMA (Return Merchandise Authorization). Refunds on returned items will be issued in the same payment form as tendered:

PWG Orthodontic Specialties Ltd. (Fulfilment center)
255 Rochester St #4
Salamanca, NY 14779, United States

Or

PWG Orthodontic Specialties ltd.
795 Carson Ave. #1
Dorval, Quebec, H9S 1L7, Canada

Privacy Policy

This Privacy Policy was last modified on September 23, 2013

PWG Orthodontic Specialties Ltd. operates www.pwgrtho.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy

Information Collection and Use

At times we may request that you voluntarily supply us with personal information. Generally this information is only requested when you register for an online information service or if you provide information in order to effect an online transaction where available.

• When you request information from us we may ask you for your name, e-mail address, company address, telephone number. This is so that we can respond to your request in an efficient and timely manner.
• We do not store your credit or debit card details.
• When you register for a promotional offer, we may ask for your name, address, telephone number and e-mail address so we can administer the promotion and respond to you accordingly.
• We may use your information to send you information about important product updates and services, special events, e-Learning opportunities, and new Web Site features that may be of interest to you.
• If you sign up for our e-newsletter you can "Opt-out" and we will promptly comply with your request.

Note: It is your responsibility to ensure your personal information is accurate. You can do so by updating your profile on the My Account page.

Security

All credit card transactions conducted are secure and use 128-bit SSL encryption. As a result, only our banking partner has access to your transaction-related personal and confidential data.

The credit card information is sent to Chase Paymentech where the information is parsed into a format that the bank gateway understands, and then sent to the bank via the Internet. Once the bank receives this information, it is passed through to the banking network.

Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.

Changes to Privacy Policy

PWG Orthodontic Specialties Ltd. may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us.

Guaranty Policy

We guaranty the plastic strap on the ClearBow assembly not to break or detach from the wires supporting it onto the orthodontic appliance when:

• The orthodontic appliance is used under normal conditions specified by the doctor.
• The ClearBow is adapted according to instructions from PWG Orthodontic Specialties Ltd.
• The ClearBow is not deliberately mishandled.